At Swift Bamboo Care, customer satisfaction is important to us. If you experience an issue with your purchase, we are here to help.
Change of Mind
Due to hygiene and health protection reasons, we cannot accept returns or exchanges for sanitary pads or other personal hygiene products if the packaging has been opened.
If the product is unopened, unused, and in its original condition, you may request a return within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged, Faulty or Incorrect Products
If your order arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
Please contact us within 7 days of receiving your order.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will assess the issue and may provide:
- A replacement
- A refund
- Store credit
Consumer Guarantees
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.
If a product is faulty or does not meet consumer guarantees, you may be entitled to a repair, replacement, or refund.
Refund Process
Once your return has been inspected and approved, your refund will be processed to your original payment method.
Refunds generally appear within 5–10 business days, depending on your bank or payment provider.
Non-Returnable Items
The following items cannot be returned:
- Opened sanitary pads
- Used personal care products
- Products damaged through misuse
- Clearance or final sale items (unless faulty)
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error or a faulty product.
Contact Us
For return requests or assistance, please contact our customer support team with your order details.